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RPR (rapid problem resolution) its a problem diagnosis method specifically designed to determine the root cause of IT problems. == Overview == RPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems. The method comprises: * Core process * Supporting techniques The core process defines a step-by-step approach to problem diagnosis and has three phases: * Discover * * Gather and review existing information * * Reach an agreed understanding * Investigate * * Create and execute a diagnostic data capture plan * * Analyse the results and iterate if necessary * * Identify root cause * Fix * * Translate diagnostic data * * Determine and implement fix * * Confirm root cause addressed The supporting techniques detail how the objectives of the core-process steps are achieved, and cite examples using tools and techniques that are available in every business. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「RPR problem diagnosis」の詳細全文を読む スポンサード リンク
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